Shipping policy
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking information.
We currently ship within Canada and to the USA. Shipping on all orders is complimentary.
If you do not see your shipping country listed, please email us directly for assistance.
Canadian Orders:
Orders are shipped within Canada with either Canada Post and DHL Express Canada (your preference may be chosen during checkout). Estimated delivery within Canada is approximately 1-5 business days. Please note that delivery times may vary and are unfortunately out of our control.
USA Orders:
Orders are shipped to the USA with DHL. Estimated delivery to the USA is approximately 1-5 business days. Please note that delivery times may vary and are unfortunately out of our control.
*USA customers, please note: All orders are shipped from Canada. Import duties and taxes are applicable on your order, as set forth by US Customs. All duties and/or taxes incurred as a result of the import is the sole responsibility of the customer and not of Nijma M Fine Jewelry Inc.
Local Delivery
Need your jewelry order in a rush? We are delighted to offer our clients living in the Greater Toronto Area (GTA) a white glove, express delivery service.
Please choose this option during checkout. You will receive an email after placing your order to confirm your preferred delivery address as well as delivery time. Order is typically ready for delivery within 24 hours.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow some time for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact the carrier. In addition, please let us know by emailing emansour@nijmamfinejewelry.com with your name and order number, and we will also look into it for you.