Refund policy

Return Policy

 

Your satisfaction is our priority. We offer an easy, 14 day return policy for all in-stock items, meaning you have 14 days from date of delivery to a request a return for full refund to the original form of payment.

To be eligible for a return, your item must be in the same condition that you received it. This means it must be unworn with all of its original packaging. 

 

For made-to-order designs, orders may be returned for store credit only. 

 

All custom designs are final sale. 

 

If you would like to initiate a return for full refund or store credit (in-stock and made-to-order, respectively), simply email us at emansour@nijmamfinejewelry.com with your name and order number and we will provide you with return instructions.  

 

Please note that return shipping costs are the full responsibility of the customer.

 

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refund Policy

We will notify you once we’ve received your return. You’ll be automatically refunded on your original payment method within 24 hours of receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.